CRM implementations are multi-faceted, challenging projects to manage and they can often take on a life of their own! Ensuring a smooth and successful transition to new systems and processes, meeting the needs of both management and end-users and minimising disruption to existing operations can be a lot to juggle.
Hiring a full time project manager may provide security but can be an expensive option, especially during the quiet phases of a project. Using existing staff may be cost effective but they may not have the CRM experience required and let’s not forget that they also have a day job to perform in addition to their new project management duties.
We can offer a flexible CRM project management resource - from complete project management to supplementary support for your existing project team – and can help with planning, resourcing and scheduling as well as driving the development, testing, delivery and training phases of a project. We have years of diverse experience in CRM projects of all shapes, sizes and complexities and have the battle scars to prove it!
- Planning & Scheduling
- Development & Test Plans
- Roll-out Plan