In order to design the technical aspects of a CRM system a unique blend of technical understanding and business knowledge is required. From the underlying system architecture to the end-user interface, it’s crucial that all geek speak is spoken in the context of your real world business.
Often business needs can be lost in translation when talking nuts and bolts. The end result is a CRM system which drives users mad and could cost the business time and money in on-going maintenance and further development.
Understanding how your processes are likely to evolve over time should drive a technical approach which can adapt and grow with your business. The ability to see the world through the end-users’ eyes should ensure that interfaces are designed so that their lives are made easier rather than a chore, securing that all-important user buy-in.
We have a deep technical knowledge coupled with the business acumen needed to grasp your requirements and speak your language. Our functional specification service will result in a system which is robust, cost effective and firmly meets your business requirements.
- User Interfaces
- Data Structure
- Automated Processes
- System Architecture
- Reporting & Business Intelligence